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Terms and Conditions

Website Terms and Conditions

Conditions of web site use

This page (together with the documents referred to on it) tells you the terms and conditions on which you may make use of our web site. PLEASE READ THE TERMS AND CONDITIONS CAREFULLY AS THEY CONTAIN IMPORTANT INFROMATION ABOUT YOUR RIGHTS AND OBLIGATIONS WHEN USING THIS WEB SITE (www.atlasbathrooms.co.uk). Any references to “us”, “we” or “our” means Atlas Heating Supplies Limited.
Information required by the Electronic Commerce (EC Directive) Regulations 2002 We are Atlas Heating Supplies Limited (Atlas) and our principal address is Newton Street, Stretford, Manchester M32 8LS (Company No: 0158870). Telephone 0161 865 1133 and email sales@atlasbathrooms.co.uk. If you wish to contact us regarding the Web Site please use the above contact details.

Accessing our site

Access to our site is permitted on a temporary basis and we reserve the right to withdraw or amend the service without notice (see below). You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons accessing the site through your internet connection are aware of these terms and that they comply with them. Where you are provided with a user ID, password or any other piece of information as part of our security procedures you must treat such information as confidential and you must not disclose it to any third party. You agree to accept all responsibilities for all activities that occur under your account or password. You shall inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

Intellectual Property

We own copyrights in this site and in material published on it. Those works are protected by copyright laws and treaties around the world. All our rights are reserved. © Atlas August 07. Permission is granted to you to download, store and use copyright material for your own personal use and research or that of your firm or company. Any other use of materials on the Web Site (including reproduction for purposes other than those noted above and alteration, modification, distribution or republication) without the prior written permission of us is strictly prohibited. You may copy such extracts to individual third parties for their personal information only, provided that you (a) acknowledge the web site as the source of the material (including the Web Site address www.atlasbathrooms.co.uk) and a copy of the extract, (b) you inform the third party that these terms apply to him or her and the third party agrees to comply with these terms and (c) inform the third party that these terms apply to him or her and the third party agrees to comply with these terms. Atlas reserves the right at any time and at its discretion to withdraw or modify the licence set out in this clause.

Our site changes regularly

We update our Web Site regularly and so may change the content at any time. If the need arises, we have the option to suspend the site or to close it indefinitely. Information about you and your visits to our site We process information about you in accordance with our Privacy Policy. You consent to such processing and you warrant that all data provided by you is accurate.

Linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and which does not damage our reputation or take advantage of it. In particular, you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. Our Web Site must not be framed on any other site, nor should you establish a link to any part of our Web Site other than the home page. We reserve the right to withdraw linking permission without notice. If you wish to make any use of material on our Web Site other than that set out above, please address your request to sales@atlasbathrooms.co.uk

Links from our Web Site

Our Web Site contains links to various sites and other resources provided by third parties. These links are provided for your information only. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may be suffered in connection with your use of them.

Your Conduct

You must not use the Web Site in any way that causes, or is likely to cause, the Web Site or access to it to be interrupted, damaged or impaired in any way. You understand that you, and not Atlas, are responsible for all electronic communications and content sent from your computer to us and you must use the Web Site for lawful purposes only. You must not use the Web Site for any of the following: (a) to cause annoyance, inconvenience or needless anxiety; or (b) for fraudulent purposes, or in connection with a criminal offence or other unlawful activity; or (c) to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory or menacing.

Your order

Our website currently does not offer an ecommerce facility. Therefore you cannot place orders via our website. Any orders placed must be placed at one of our three branches. All orders will be confirmed either, in store, in the post or via email.

Your order represents an offer to us to purchase a product which is accepted by us when we send an email confirming to you that we’ve dispatched that product to you or you have collect that product. That acceptance will be complete at the time we deliver the goods to you or you collect the goods. If any product that you place an order for is out of stock or discontinued, we shall inform you in writing and make a full refund of any payment made by you or a credit issued. Any goods ordered by you which are not confirmed by us to have been dispatched do not form part of that contract.

Your right to cancel

You may cancel your order at any time up until the point of dispatch is confirmed above. If you choose to cancel your order prior to dispatch then any payments that were made by you will be refunded to the credit or debit card from which they were taken within 30 days.


This does not apply to special order items which must be paid for in advance of ordering and cannot be cancelled for a credit or refund after the date that your order has been placed.

If your order has been dispatched to you, you will need to return any goods ordered to us prior to you obtaining a refund. Notice of cancellation must be in writing sent to: Atlas Heating Supplies Limited, Newton Street, Stretford, Manchester M342 8LS or emailed to sales@atlasbathrooms.co.uk containing your name, address, order number and where a dispatch email sent, a copy of such email.

Returns policy

You can return goods purchased to us within such 30-days of the date you received the item, unopened (with any seals and shrink wrap intact)

Please note that items that are not required will incur a 25% re-stocking charge. This re-stocking charge is from our suppliers and is not negotiable.

Goods that are not required must be returned in undamaged boxes and in pristine re-saleable condition. Please report any obvious faulty or damaged goods within 7 days of delivery. Please do not organise your bathroom installer until you have taken delivery of your order and you have checked the goods delivered. As such, Atlas will not entertain any 3rd party costs that may arise. We regret that, due to shade differences, we cannot take back any excess tiles so please take time to calculate your quantities correctly.

Any items that are special order cannot be refunded for a credit or refund if the product is not faulty. For Faulty product information please see below.

Atlas does not accept liability for any costs incurred for the return of goods, unless, in the opinion of Atlas, the goods are faulty. If exchanging goods and the new items you require costs less than the ones you have returned we will refund you the difference. If exchanging goods and the new items you require cost more than the one you returned an additional payment to cover the balance will be required. All items that are exchanged will incur a new delivery charge at the then current rate, unless they are deemed faulty by us, in which case no further delivery charges will arise. Certain items cannot be exchanged or returned for hygiene reasons if the packaging seal is broken. If the goods you received are faulty, please contact sales@atlasbathrooms.co.uk quoting your order number, your name and address, details of the product and the defect and whether you require a refund or a replacement. You will then be advised on how to proceed with the return. You have 7 days from receipt of the faulty goods to return it to us. If the goods you received are not what you originally ordered, please contact sales@atlasbathrooms.co.uk quoting your order number, your name and address, details of the goods ordered/ received and whether you require a refund or a replacement. You will then be advised on how to proceed with the return. You have 7 days from receipt of the item to return it to us. If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.

All Returns should be sent to:
Atlas Heating Supplies Limited
Newton Street Stretford Manchester M32 8LS


Victoria Mills
Albert Street


199 Warrington Road

For all returns you are strongly advised to obtain proof of postage and condition at point of posting. We cannot accept responsibility for parcels which have been lost or damaged in transit. The cost of returning the goods to us is your responsibility unless the goods are faulty. All returns should include the original invoice for the goods (though you are advised to keep one copy of the invoice for your own records) to enable us to process the return as quickly as possible. This returns policy does not affect your statutory rights.

Methods of payment

We accept payment by Cash, credit/debit card and cheques (please note that we will not be able to release goods until cheques have cleared). We currently accept Mastercard, Visa, Maestro, Delta. All transactions are in pounds sterling (£). Prices quoted are in pounds sterling (£) and are correct at the time of publication. Where appropriate prices are inclusive of UK sales tax (VAT) at the current rate of 20%.

Pricing and unavailability

Please note that delivery dates are estimates only they are not guaranteed and should not be relied upon. As we process your order, we will inform you by email if any products you order turn out to be unavailable.

Electronic communications

When you visit the Web Site or send emails to us, you are communicating with us electronically. We communicate with you by email or by posting notices on the Web Site. Your consent to, by using the Web Site, receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

Force majeure

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

Jurisdiction and applicable law

The English Courts will have exclusive jurisdiction over any claim arising from or related to a visit to this web site. English Law will apply to these terms and conditions.

Your concerns

If you have any concerns about material which appears on our site please contact sales@atlasbathrooms.co.uk

Thank you for visiting our site